Went for orientation on friday. It was boring lah. But had 2 tea breaks. I was hardly hungry. For the 1st time. Haha. There was only one speaker who could make me stay alert throughout his presentation. He's Mr Foo, COO of SGH. He's really gd and funny. He made me feel proud to be part of SGH. Haha. Will be going for another orientation at bukit timah there tmr. Duno if I'll fall aslp again anot. Lol.
But I really like one part of the presentation where they said that we are very different from the other customer service lines. In other customer service lines such as boutique, F & B etc, the customers served are mostly healthy I would say and they expect to be given the products or services they want.
Whereas in the Healthcare industry, it is a totally different story. The customers we meet are very different. They are sick people. Their families and relatives are emotionally troubled, frustrated etc. Serving them like how the other service lines do is not enough. We have to add in empathy and understanding. We have to put ourselves in their shoes. We must be very careful in the words we use too. For e.g., we cannot possibly say, "Welcome to SGH" right? Haha. Or "See you again". They'll kill u. Haha.
To me, that is the most meaningful message in the whole orientation.
After orientation, met up with the lab ppl for singing at party world. Was fun but very tiring man. I was dead beat. My eyes were half opened. Haha. I like the snacks. Keropok and fruits. Better than K box. Haha. But Ade says the snacks are always changing. Depends on luck. Lol.
Look at my playful bro Dom Dom. Naughty yet cute at the same time isn't he? haha..
The naughty boy monkey-ing around. Haha..
He sure is having loads of fun~ Haha.Hmm.. Making a surprise for my dar sista. But haven't started doing it. Haiyo.. procrastinating as usual again. Haha.. Oops. Have to get started to deliver it on time. Haha!
